Return & Refund Policy

Condo Host Buddy is a digital software service (SaaS). No physical goods are shipped, so there is nothing to return by post. This policy explains clearly when a payment for the Service can be cancelled or refunded, and how to request it.

Important: this policy covers what you pay us for access to Condo Host Buddy. It does not cover money your guests pay you. Guest deposits, balances, cancellations, no-shows, damage charges and penalties are governed entirely by your own house rules and booking terms, and are settled directly between you and your guest.

1. Free plan and trial

You can create an account and explore the app, including sample data, without payment. We encourage you to test the features you need before subscribing. Where a free trial is offered, it is not charged and can be cancelled any time before it converts.

2. 14-day money-back guarantee

If you are not satisfied with a paid plan, you may request a full refund of your first subscription payment within 14 days of the charge. No justification is required. Approved refunds are issued to the original payment method.

3. Cancellation of a subscription

• You may cancel at any time. Cancellation stops future renewals.
• Your plan stays active until the end of the billing period you already paid for.
• Beyond the 14-day guarantee, part-used periods are not refunded pro-rata, unless required by law in your country.
• Annual plans cancelled after 14 days remain active until the paid term ends.

4. When we will refund outside the 14 days

We will refund, in whole or in part, where:

• You were charged twice, or charged after a valid cancellation.
• You were charged an incorrect amount or on the wrong plan due to our error.
• A confirmed fault on our side made the Service substantially unusable for a prolonged period and we could not resolve it.
• A refund is required by the mandatory consumer law that applies to you.

5. What is not refundable

• Billing periods already substantially used, once the 14-day window has passed.
• Renewal payments where cancellation was made after the renewal date.
• Non-use of the Service, or forgetting to cancel, without a supporting reason above.
• Losses caused by data you entered incorrectly, by using the reset options, or by third-party outages outside our control.
• Accounts terminated for breach of the Terms of Service, fraud or abuse.
• Fees charged by third parties (for example payment platforms, domains or booking channels).

6. Chargebacks

Please contact us before raising a dispute with your bank or card issuer — most issues are resolved far faster directly. Accounts subject to an open chargeback may be suspended until the dispute is settled.

7. How to request a refund

Send a request to the support contact listed under Settings → Legal & support, including:

• The email address on your account.
• The date and amount of the charge, and the payment method used.
• The reason for your request, plus any screenshots that help.

8. Processing times

We acknowledge refund requests within 2 business days and decide within 5 business days. Approved refunds are submitted immediately; the funds usually appear within 5–10 business days, depending on your bank or card issuer. Refunds are made in the original currency, and we are not responsible for exchange-rate movements or bank fees.

9. Price changes and downgrades

If we change pricing, the new price applies from your next billing period after notice. Downgrading a plan takes effect at the next renewal; the difference for the current period is not refunded.

10. Your data after cancellation

Cancelling a plan does not immediately delete your workspace. Please export invoices, confirmations and reports before your access ends. Retention and deletion are described in the Privacy Policy, and you can request account deletion at any time.

11. Changes to this policy

We may update this policy; the "last updated" date reflects the current version. The policy in force on the date of your payment is the one that applies to that payment.

12. Contact

For any question about billing, cancellations or refunds, contact the app owner using the support details listed under Settings → Legal & support.