Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and the owner of Condo Host Buddy (the "Service"). By creating an account, signing in or using the Service, you accept these Terms together with our Privacy Policy and Return & Refund Policy. If you use the Service on behalf of a business, you confirm you are authorised to accept these Terms for that business.

1. The Service

Condo Host Buddy is a cloud-based property management tool for condominium owners, short-term rental hosts and property managers. It provides booking, scheduling, staff, task, invoicing and reporting features. We are not a booking channel, travel agency, payment processor, escrow service, property manager or party to any agreement between you and your guests.

2. Eligibility and accounts

• You must be at least 18 years old and legally able to enter into contracts.
• You must provide accurate sign-up details and keep your credentials confidential.
• You are responsible for all activity under your account, including staff and collaborators you give access to.
• One account represents one business workspace; do not share a single login across unrelated businesses.
• Notify the app owner promptly if you suspect unauthorised access.

3. Plans, fees and billing

Some features may be offered free of charge and others under a paid plan. Where a paid plan applies, the price, billing period and included features are shown at the point of purchase. Fees are charged in advance for each billing period, are exclusive of any applicable taxes unless stated, and renew automatically until cancelled. You authorise us and our payment provider to charge your selected payment method. We may change pricing with reasonable prior notice, effective from your next billing period. Refunds and cancellations are governed by the Return & Refund Policy.

4. Acceptable use

You agree not to:

• Use the Service unlawfully, or to store data you have no right to hold.
• Attempt to access another account's data, probe, scan, overload or disrupt the Service.
• Reverse engineer, scrape, resell, sublicense or copy the Service without permission.
• Upload malware, or content that is unlawful, infringing, deceptive or abusive.
• Use the Service to send unsolicited bulk messages to guests.
• Circumvent usage limits, authentication or security controls, including through automated agents.

We may suspend access immediately where use threatens the security, legality or stability of the Service.

5. Your data and content

You own the records you enter. You grant us a limited licence to host, process, transmit and display that content solely to operate and support the Service, as described in the Privacy Policy. You are responsible for the accuracy of bookings, prices, taxes, discounts, invoices and guest details, and for complying with local rental, licensing, condominium, tax and data-protection rules.

6. Guests and third parties

Any relationship with your guests, condominium association, concierge, staff, contractors or booking platforms is solely between you and them. Confirmations, house rules, concierge slips and invoices generated by the Service are your documents, issued under your business name and your responsibility. Third-party services you connect (for example calendar tools, email delivery or AI assistants) are governed by their own terms.

7. Financial figures

Totals, taxes, discounts, penalties, receivables, invoices and reports are calculation aids based on what you enter. They are not accounting, tax or legal advice and are not certified financial statements. Always verify figures before invoicing a guest, paying staff or filing returns.

8. Availability, support and changes

We aim to keep the Service available and to improve it continuously, but we do not commit to a specific uptime unless agreed separately in writing. Features may be added, changed or removed, and maintenance, third-party outages or emergency fixes may interrupt access. Support is provided through the contact details listed under Settings → Legal & support, during the hours stated there.

9. Backups and data loss

Your workspace syncs to your account and our infrastructure provider keeps operational backups, but you remain responsible for keeping your own copies of critical records. Export invoices and reports regularly. The reset options in Settings permanently delete data and cannot be undone.

10. Intellectual property

The Service, including its software, design, branding and documentation, remains the property of the app owner and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own business purposes. Feedback you send us may be used to improve the Service without obligation to you.

11. Warranties and disclaimer

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, or that operation will be uninterrupted or error-free. Some jurisdictions do not allow certain exclusions, in which case the minimum warranties required by law apply.

12. Limitation of liability

To the maximum extent permitted by law, the app owner is not liable for indirect, incidental, special, punitive or consequential damages, or for lost profits, lost bookings, lost goodwill or lost data arising from your use of the Service. Our total aggregate liability for any claim is limited to the greater of the fees you paid for the Service in the twelve months before the claim, or USD 50. Nothing in these Terms limits liability that cannot lawfully be limited.

13. Indemnity

You will indemnify and hold harmless the app owner against claims, damages and reasonable costs arising from your content, your guest or staff relationships, your breach of these Terms, or your violation of any law or third-party right.

14. Suspension and termination

You may stop using the Service at any time and request deletion of your account. We may suspend or terminate access for breach of these Terms, non-payment, or unlawful or harmful use, with notice where practicable. On termination your right to use the Service ends; you should export your records beforehand, as data may be deleted after the retention period in the Privacy Policy.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict of law rules, and the courts of that jurisdiction have exclusive jurisdiction, unless mandatory consumer law in your country of residence provides otherwise. Before starting formal proceedings, please contact us so we can try to resolve the matter informally.

16. General

If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. These Terms, the Privacy Policy and the Return & Refund Policy are the entire agreement between us.

17. Changes to these Terms

We may update these Terms; the "last updated" date reflects the current version. Material changes will be announced in the app or by email. Continued use after an update means you accept the revised Terms.

18. Contact

Questions about these Terms can be sent to the support contact listed under Settings → Legal & support.